Knowledge Base & Support

Answers for Every Step of the Incubator

Curriculum structure, admissions, school licensing, the Student Portal, and billing — everything prospective scholars, parents, and partner institutions ask us most, plus complete step-by-step guides for students and teachers.

Read the User GuidesBrowse 20 Questions
Most Referenced
Step-by-Step User Guides

Learn the whole platform in one sitting.

Two complete walkthroughs written in plain language — no technical knowledge assumed. Pick the one that describes you and work down the chapters in order.

Everything you can do inside the Student Portal.

From the day you sign up to the day your certificate is issued — how to pick a pathway, work through a course, hand in your assignments, keep your streak alive, and turn points into rewards.

Open the Student Portal

Chapter 1 of 7

Getting Started

Create your account, tell us about yourself, and land in the portal with a plan already built for you.

  1. 01

    Create your account

    Top navigation → Sign Up

    Choose Sign Up in the top navigation, or press any Enroll button on the site. You will need a working email address and a password. If you are under 18, set this up together with a parent or guardian — they can use the same details to check in on your progress.

  2. 02

    Answer the short questionnaire

    Onboarding → Questionnaire

    A handful of questions about your sport, your grade, and what you want out of the year. There are no wrong answers — they only decide which pathway we put in front of you first.

    Tip · Answer honestly rather than ambitiously. A pathway that matches where you are now is the one you will actually finish.

  3. 03

    Review your recommended pathway

    Onboarding → Pathway

    A pathway is a bundle of courses arranged in order, built to take you from where you are to one specific outcome. We recommend one based on your answers and tell you why we picked it.

  4. 04

    Preview it before you pay

    Onboarding → Preview

    Open the preview to see every course inside the pathway, the order they run in, and what you will be able to do by the end. Nothing is charged at this step.

  5. 05

    Check out

    Onboarding → Checkout

    Confirm your pathway and complete payment. This is not a lock-in: you can add a second pathway, or build one of your own, at any point later.

  6. 06

    Step into your portal

    Onboarding → Access

    Once payment clears, the final step hands you a button straight into your Student Portal, with every course from your pathway already waiting. From then on, just log in from the top navigation and you will land there automatically.

Good to Know

It works on your phone

Every part of the portal — lessons, drills, quizzes, submissions — runs in a mobile browser. There is no app to install.

Your progress bar is not moving

Almost always a lesson you read but never marked complete. Open the module and look for the one without a tick.

A course you paid for is missing

Check you are signed in to the account you bought it with. If it is still missing, message the advisory team and they will trace the purchase.

You are stuck on coursework

Ask in that course's War Room first — your instructor and classmates are already there. Use Ask an Advisor for anything personal.

Frequently Asked Questions

Still have a question? Start here.

20 answers across 5 topics, covering the program, enrollment, licensing, the portal and billing.

01

Program & Curriculum

4 questions

02

Enrollment & Admissions

4 questions

03

School & Institutional Licensing

4 questions

04

Cool Nerdz Portal & Technology

4 questions

05

Billing & Support

4 questions

Still Have Questions?

Talk to the Senior Advisory Council.

Send your question directly to an advisor and get a reply in your Cool Nerdz Portal — no forms, no waiting on an intake review.

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